Parallel Session 7.D: Leaning into user experience: Service blueprinting as a framework for Lean service design
Tracks
Hawking
| Friday, October 25, 2024 |
| 11:10 AM - 12:30 PM |
| Hawking Room, Hilton City Centre |
Overview
11:10am - 12:30pm
Jordan Nickel and Kate Mather, City, University of London (W)
80min extended session
Details
In this workshop of discussion and ideation, Jordan Nickel and Kate Mather introduce the concept of service blueprinting. This session introduces, explores, and aims to build upon a tool that facilitates the convergences of Lean principles with the open-ended, user-centered approaches of design thinking found in service design. Attendees will work through a hands-on scenario to explore the concept and delve further into the potential application of service blueprinting in process improvement.
Speaker
Jordan Nickel
Project & Business Analyst
City, University of London
Leaning into user experience: Service blueprinting as a framework for Lean service design
11:10 AM - 12:30 PMBiography
Katherine Mather
Business Analyst
City University Of London
Leaning into user experience: Service blueprinting as a framework for Lean service design
11:10 AM - 12:30 PMBiography
Kate Mather has partnered with over a dozen higher education institutions to facilitate strategic and operational change. Her expertise is operating model design. Kate has redesigned operating models at some of the world’s leading institutions. She is now working at City St George’s on a variety of strategic transformational projects.
