Continuous Improvement Lead at University of Cambridge, Chair of LeanHE North and Midlands and member of the European and Global Steering Groups Linda has worked at the University of Cambridge since 2004 both as a Business Analyst and more recently as Continuous Improvement Lead within the Change and Programme Management Office. She is a Lean Six Sigma Black Belt, an LCS accredited trainer, and has been delivering training in continuous improvement to staff across the collegiate University since 2017. In addition to this, she has worked with many teams to help them improve their processes. She is an active member of the LeanHE Global community, as Chair of the North and Midlands and a member of European and Global steering groups and by presenting at conferences. She has contributed chapters to the books "Global Lean for Higher Education - A Themed Anthology of Case Studies, Approaches, and Tools" (Yorkstone), and "Hoshin Kanri in Higher Education - A Guide to Strategy Development, Deployment, and Management" (Balzer and Sinha).

Since the 1990s Phil has specialised in supporting groups working to achieve an important social or public ambition – working both in the UK, and internationally across all continents. He spends his time coaching leaders, moderating large meetings and development teams working for ethical fashion, wildlife conservation, healthcare improvement and educational advancement amongst others. He enjoys the mix of organisation types too, including development charities, government ministries, public schools and health service bodies. Phil hosts events with diverse groups; sometimes in a room together - or online or hybrid. Always, the focus is on how to improve things. He specialises in bringing people together to achieve a social purpose beyond financial profit.