Parallel Session 8.C: Customer Lean: Engaging Customers as Partners in the Lean Journey.
Tracks
Byron
| Friday, October 25, 2024 |
| 1:00 PM - 1:45 PM |
| Byron Room, Hilton City Centre |
Overview
1pm - 1:45pm
Dr Eric Olsen, Central Coast Lean (W)
45min session
Details
This interactive workshop, hosted by Dr Eric Olsen, introduces the innovative concept of "Customer Lean," which actively engages students and customers as partners in the lean journey. Through a combination of hands-on activities, group discussions, and real-world examples, attendees will explore the practical applications of Customer Lean, learn strategies for implementation, and gain tools to leverage student and customer involvement in their own institutions.
Speaker
Dr. Eric O Olsen
Professor, Industrial Technology & Director
Central Coast Lean - Cal Poly
Customer Lean: Engaging Customers as Partners in the Lean Journey
1:00 PM - 1:45 PMBiography
I'm Eric Olsen, a Professor of Industrial Technology at Cal Poly's Orfalea College of Business. With over 19 years in academia and 20 years in industry, I've focused on lean thinking since 1990. As Director of Central Coast Lean, I study building lean practice communities. I lead Cal Poly's Lean Six Sigma Certification Program and actively participate in various lean and operational excellence committees internationally.
