Melissa Hankinson leads Transformation, Experience and Improvement at the University of Canberra, delivering major programs including the 10-year Digital Master Plan and new operating model. Melissa has worked in HE for over twenty years, and is strongly committed to creating delightful people experiences, while embedding genuine cultures of continuous improvement.

A leader, coach, mentor and trainer with extensive experience of operating at an executive level and developing, leading and managing successful teams in the Higher Education sector. Also experienced in strategy development, alignment of operational delivery and leading complex organisational-wide transformation and continuous improvement projects, delivering significant quantifiable benefits. John operates at a national and international level in the field of continuous improvement, leadership development and benefits management. John is currently Chair of Lean in Higher Education Europe and is a member of the Lean HE Global Steering Group. John is also a non-executive board member at Glasgow Kelvin College and is also currently Chair of the College's Audit & Risk Committee.

Krista Schulte leads Organizational Excellence at the University of Michigan, enabling teams to achieve their goals. Prior to that, she worked at Visteon and Ford in different engineering, process leadership, and operations roles. Krista earned a B.S., Industrial & Operations Engineering and M.S.E., Engineering Management from the University of Michigan. Krista serves as Chair for Lean HE Americas.