Parallel Session 8.A: Transforming Trials into Triumphs: Our Continuous Improvement Story.
Tracks
Isaac Newton
| Friday, October 25, 2024 |
| 1:00 PM - 1:45 PM |
| Issac Newton Room, Hilton City Centre |
Overview
1pm - 1:45pm
Shona Macfarlane, Julia Marsh and Ola Mensah-Dossou, London Business School (P)
45min session
Details
Julia, Shona and Ola navigate the story of London Business School’s continuous improvement journey, sharing their trials, triumphs and key learnings as a newly formed Continuous Improvement function. Hear how they leveraged big projects to build improvement culture, utilised data-driven decision making and faced the challenges of balancing in-house development with consultant expertise. The session will offer key learnings for anybody new to CI or team development, as well as valuable insights to those experienced in the field.
Speaker
Shona Macfarlane
Director, Continuous Improvement, Innovation & Transformation Office
London Business School
Transforming Trials into Triumphs: Our Continuous Improvement Story
1:00 PM - 1:45 PMBiography
Shona Macfarlane is Director Continuous Improvement at London Business School’s Innovation and Transformation Office. Her responsibilities include leading continuous improvement projects; upskilling and empowering teams to achieve Continuous Improvements through learning opportunities, a toolkit and community of practice.
Mrs Julia Marsh
Senior Associate Dean
London Business School
Transforming Trials into Triumphs: Our Continuous Improvement Story
1:00 PM - 1:45 PMBiography
Julia Marsh is the Senior Associate Dean, leading London Business School’s Innovation & Transformation Office. She drives cross-school projects focused on innovation, experimentation, and continuous improvement, fostering new approaches to enhance problem solving, operations and efficiency. The team is dedicated to evolving processes and driving impactful changes that support the School’s long-term goals and strategic initiatives.
Ms Ola Mensah-Dossou
Project Manager
London Business School
Transforming Trials into Triumphs: Our Continuous Improvement Story
1:00 PM - 1:45 PMBiography
Ola is a certified Project Manager with in Traditional and Agile methodologies across industries like construction, technology, energy & Higher Education. For the past two years at London Business School’s, Innovation and Transformation Office she has focused on continuous improvement, optimizing processes, change management strategies and driving operational excellence.
